top of page

Privacy Policy

A legal disclaimer

Last updated: 10/01/2025

At Riverlodge-Southland ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the New Zealand Privacy Act 2020.

By using our website or making a booking with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information including, but not limited to:

  • Full name

  • Email address

  • Phone number

  • Booking details (dates of stay, number of guests)

  • Payment-related information (processed securely via third-party providers)

  • Special requests or communications you provide to us

We do not intentionally collect sensitive personal information unless it is voluntarily provided and necessary to fulfil your booking or request.

2. How We Collect Information

We collect information when you:

  • Make a booking or enquiry through our website

  • Contact us by email, phone, or messaging platforms

  • Use third-party booking platforms (such as Airbnb or Booking.com)

3. How We Use Your Information

Your personal information may be used to:

  • Process and manage bookings

  • Communicate with you before, during, and after your stay

  • Process payments and refunds

  • Respond to enquiries or requests

  • Comply with legal or regulatory obligations

  • Improve our services and guest experience

We will only use your information for the purposes for which it was collected, unless otherwise required or permitted by law.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with:

  • Payment processors and booking platforms for the purpose of managing reservations

  • Service providers where necessary to operate our business (e.g. IT support)

  • Authorities where required by law

All third parties are required to handle your information securely and in accordance with privacy laws.

5. Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Information is stored securely and retained only for as long as necessary to fulfil its purpose or meet legal requirements.

6. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors use our site.

Cookies do not identify you personally. You may choose to disable cookies through your browser settings, however this may affect website performance.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate or incomplete information

Requests can be made by contacting us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or booking platforms. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Riverlodge-Southland
Email: riverlodge32c@gmail.com
Phone:021680595

bottom of page